Design Operations · Wells Fargo
Design requests were coming in through scattered emails, team messages, and hallway conversations, making it nearly impossible to prioritize work or give stakeholders visibility into where their asks stood.
I designed and implemented a centralized design intake form in Confluence that routed submissions directly into our team's Kanban board, replacing ad hoc requests with a single, standardized entry point. Stakeholders could submit structured requests and track their place in the queue, while leadership gained real-time visibility into team capacity, workload, and priorities.
Confluence intake form → Jira board automation
Confidentiality Notice: Visuals have been recreated using AI to protect confidential information while accurately representing my design work.
Submit a request to the Design team. Submitting this form automatically creates a ticket on the Design Requests Jira board.
Fewer back-and-forth clarifications, fewer dropped or duplicate requests, and a defensible way to prioritize based on actual bandwidth, not who asked loudest or most recently.
Beyond the immediate process fix, this gave the team a repeatable structure for protecting its own capacity, and gave leadership a clear, data-backed view into what the team could realistically take on.